Who we are
Classora is a school management service run by Classora, operated by Zain Corporations (zaincorporations.com) ("we", "us"). A school ("the school") subscribes to Classora and uses it for its own students, teachers and parents.
The school decides what is stored; we keep it safe. For the records of students, parents and teachers, the school is the one in charge of that information and Classora stores and processes it on the school's behalf. A parent who has a question about their child's record should ask the school first.
What we collect
When a school registers
- School name, city, address and phone number.
- The admin's name, email, CNIC number and password (stored only in scrambled, hashed form).
- Subscription details: plan, period, amount, payment method and reference number. For card payments we receive only a confirmation from our payment provider, never your card number.
What the school adds
- Students: name, father's name, class, roll number, date of birth, guardian phone, address, fee details, attendance, exam marks and results, messages and feedback.
- Teachers and staff: name, phone, CNIC, qualification, address, joining date, salary structure, salary slips, bank details, attendance and leave.
- School content: logo, website text, photos, notices, homework and admission enquiries.
- Admission enquiries from the school website: the child's name, parent name, phone number, class wanted and any message the parent types.
Automatically
- Login sessions, and who marked or changed attendance and when.
- Basic technical data in our hosting provider's logs (such as IP address and browser type) used to keep the service working and safe.
How we use it
- To run the school's portal: attendance, fees, salaries, results, timetable, messages and the school website.
- To confirm payments and keep a school's subscription active.
- To send notifications and, if the school asks, emails such as login PDFs.
- To fix problems, prevent misuse and keep the service secure.
We do not sell personal information and we do not show advertising. We do not use students' data for anything other than providing the service to their school.
Security
- Passwords are stored as one-way hashes; we cannot read them.
- Connections to the service are encrypted (HTTPS).
- Every request is checked against the logged-in user's school and role.
- Regular backups are taken of the database.
No online service can promise perfect security. Please keep passwords private, do not share logins, and tell us at once if you think an account was misused.
How long we keep data
We keep a school's data while its subscription is active. If a subscription ends we keep the data so the school can come back and renew without losing anything. A school can download its records at any time from the Downloads page, even after its subscription ends, and can ask us in writing to delete its data permanently. Payment records are kept as long as needed for accounts and tax.
Your choices
- Schools can correct, download or ask us to delete their data.
- Parents, students and teachers can ask their school to see, correct or remove their information. If the school asks us to help, we will.
- Notifications can be turned off on the Notifications page or in your browser settings.
Children's data
Student records belong to the school and are used only for schooling. Students log in with details given by their school. We do not contact children and do not collect information from them except what the school's portal needs (for example attendance, messages and feedback). Schools are responsible for having their own permission from parents where the law or their policy requires it.
Changes
We may update this policy. The date at the top shows the latest version. If a change is important, we will tell schools by notice in the portal or by email.
Contact
Questions about privacy? Contact Classora, operated by Zain Corporations (zaincorporations.com) at classorapk@gmail.com or WhatsApp 0339 4810314.
See also our Terms of Service and Refund Policy.